Frequently Asked Questions

RAMSupport is Winston-Salem State University’s service management system. RAMSupport is a one-stop service center, providing users the ability to submit and track technical incidents/requests and provide  access to support the following areas:

• Office of Information Technology
  • Helpdesk
  • Network/Wireless/Telephone
  • Applications
  • RAMCard/User Account Access
  • Security
• Enrollment Management
  • Registrar's Office
  • Office of Scholarships & Financial Aid

No. There are many hackers and spammers trying to get your username and password in order to acquire information. If you receive an email asking for this information, DO NOT give out this information. If you do compromise your account, the IT Department will disable your account in order to assess the damage. If you are a student, you will have to go to the tech support center and present your university ID in order to have your account re-enabled. A new password will be assigned to you.

You can log into RAMStudent using your network login and password.

Please visit MyWSSU to access all student applications. 

WSSU offers Adobe Creative Cloud and Microsoft Office 365 products free of charge while enrolled.

If it is a password or account issue, use the RAM Access Management Portal (RAMP) located at https://pw.wssu.edu to unlock your account or change your password. If you still have trouble, please contact the Technology Support Center at 1-336-750-3431 or submit a RAMSupport ticket.

You can obtain support for Canvas by submitting a ticket or calling the support numbers located in RAMSupport.

Please follow the instructions for setting up Android and iOS devices. If you need further assistance after attempting these instructions, please visit the Technology Support Center during our student service hours.

 

Your account keeps locking out because the network detects an incorrect password. When changing your password make sure that all mobile devices (laptop, tablet, smart phones) are updated as well. If you have email on them make sure that the password is updated, and if you have campus WiFi connected that password needs to be updated as well. If you do get locked out please use RAMP to reset your password.